Please download our
official app AITrailCam from the Apple App Store or Google Play Store.
Once installed, bind your camera with the app, and you can play the videos
directly with a single tap.

A good quality camera trap can withstand and work well
in temperature extremes such as rain, sleet, snow, hail, storms, ice etc. While
they are weatherproof they are NOT waterproof. They must not be submerged
underwater, so do take care when placing a camera near any body of water.

Trail camera positioning can make or break your camera
trapping efforts, so take a look at our article on camera
placement to make sure you have your camera positioned correctly.

We offer some replacement parts for Dnnincam cameras.
Let us know what you need and we’ll do our best to get hold of it quickly.

We recommend using a 32GB SD card, which is also the
size included with your trail camera.

Our wildlife camera uses a built-in 5200mAh
high-capacity solar-powered battery. You never need to worry about changing
batteries—the solar charging system keeps it running for extended periods
without interruption.

Ensure the battery has enough power.

Shorten the PIR trigger
interval time.

Restore factory settings and test again.

Make sure the power
switch is OFF, then use the original USB cable to charge.

The red light should stay
on while charging.

If no light appears:

Push the Type-C plug in
firmly.

Try another Type-C data
cable.

Fully charge the battery.

Check the live view in the app. Adjust the camera to
remove obstructions or avoid direct light.

If the issue remains after adjusting, contact us.

Confirm that the video
mode is selected in the menu.

Check available storage
space on the SD card.

Restart the camera if needed.

The camera’s microphone may capture environmental
noise.

This is a normal operation to deter animals in certain
modes.Sound can be turned off in AI scene settings

Ensure Bluetooth is
enabled on both the camera and mobile device

Restart both devices and
try pairing again.

Update the app to the latest version.

This is a design feature; certain models require
manual image sorting.

Ensure the SIM card is
activated and supports the required network bands.

Insert the SIM card with
the correct orientation.

Try another SIM card to
rule out card issues.

Separate them manually on your computer if needed.

Check your network signal
strength.

Keep the app updated to
the latest version.

Search for AITrailCam in
Apple App Store or Google Play Store.

Check the region settings of your device; some regions
may have restrictions.

The warranty does not cover damage caused by misuse,
accidents, unauthorized repairs, or normal wear and tear.

Please contact our customer service team with your
proof of purchase and a description of the issue. We will guide you through the
process.

Orders are usually
processed within 1-2 business days. Delivery time varies by location:

US & Canada: 5-8
business days

Europe: 7-10 business
days

Other regions: 10-15 business days

Yes, we offer free standard shipping on all orders.

Yes, once your order is shipped, you will receive an
email with a tracking number and link.

We accept Visa, MasterCard, American Express, PayPal,
and other major payment methods depending on your location.

Yes, our payment system is encrypted and secure. We do
not store your credit card information.

Our system supports multiple local currencies, including US dollars (USD), euros (EUR),
pounds (GBP), Canadian dollars (CAD), Australian dollars (AUD), Japanese yen
(JPY)

Cloud services are primarily used to upload photos and videos taken by the camera to the cloud album, enable live video streaming, and facilitate data transfer between the app and the camera. You can choose whether to subscribe to the cloud service based on your needs. If the cloud service is not purchased, the camera will still operate normally, and the photos or videos captured by the camera will be stored on the memory card.

If your hunting camera is not charging, follow these steps:
Power Off and Connect Cable
(1) Switch the camera's power switch to "OFF" position.
(2) Plug in the USB charging cable.
(3) The red charging indicator light should remain on during the charging process.
Use Original Cable
(1) Ensure you are using the original charging cable provided with the camera.
(2) Other cables may not be compatible and could prevent charging.
Check Type-C Connection
(1) If the charging indicator does not light up, try firmly inserting the Type-C plug.
(2) Ensure the plug is fully inserted; a loose connection can prevent charging.
Try a Different Cable
If the indicator still does not light up, replace the Type-C cable with a known working cable.

To ensure your hunting camera remains waterproof, check the following:
Correct Installation
(1) Verify that the camera is installed correctly.
(2) Ensure all seals and gaskets are in place and undamaged.
Mounting Orientation
(1) When mounting the camera, make sure the bottom of the camera body (where the card slot and cable connector are located) faces downwards.
(2) This orientation helps prevent moisture from entering through critical areas.
(3) Avoid mounting the camera upside down, as this can cause water to back up into the unit.
(4) These steps should help you resolve common charging and waterproofing issues with your hunting camera.

(1) Battery Check
Ensure that the camera's battery is fully charged.
(2) Live Video Check
a. Use the app to view the live video feed.
b. If there are issues with the live video, adjust the camera position to check for obstructions in front of the lens or direct light shining on the camera.
c. After adjusting the position, recheck the live video through the app. If the live video is normal, the camera is functioning properly.
(3) Contact Support
If the photos are still completely black or overexposed after adjusting the camera position, contact customer support.

(1) Battery Power
Ensure that the camera's batteries have sufficient charge.
(2) PIR Trigger Interval
Check if the PIR (Passive Infrared) trigger interval time is set too long. This can cause the camera to be in a non-working state during the set interval.
(3) Factory Reset
Try restoring the camera to its factory settings and then test the camera's performance again.